Terms and Conditions for Man With A Van Hammersmith

These Terms and Conditions set out the basis on which Man With A Van Hammersmith provides transport, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions apply to domestic and commercial removals, single-item transport, furniture moves, collection and delivery jobs, and any additional labour agreed in writing before the service begins.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man With A Van Hammersmith. References to “you” and “your” mean the person, business, or organisation making the booking. If the customer is booking on behalf of another person, the person placing the booking confirms that they are authorised to agree to these terms on that party’s behalf.

These terms are intended to be fair and reasonable and to reflect the practical realities of van transport services, where timing, access, condition of items, and customer cooperation may affect the outcome of a job. Nothing in these terms limits any rights that cannot legally be excluded under UK law.

Booking Process

A booking is only confirmed once the service details have been agreed and accepted by us. A quotation may be provided based on the information supplied by the customer, including the collection and delivery locations, number and size of items, access conditions, date, time, and any special requirements. The quotation may be revised if the information provided changes or if the actual job differs from the description given at the time of booking.

To ensure an accurate service, you must provide complete and correct information when requesting a quote. This includes details about parking restrictions, stairs, lifts, heavy or awkward items, storage access, and any items requiring dismantling or special handling. If essential information is omitted, the final price or service time may change accordingly. We reserve the right to decline a booking if the job is unsafe, unlawful, or cannot reasonably be carried out with the vehicle or manpower available.

Bookings may be made for same-day, next-day, or scheduled dates, subject to availability. The customer is responsible for being ready at the agreed time and for ensuring that the collection and delivery addresses are accessible. Delays caused by missed access arrangements, absent recipients, or inaccurate instructions may result in waiting charges or a rescheduled service. Where additional loading or unloading time is needed, this may be charged at the applicable rate.

Payments and Charges

All charges will be explained as clearly as possible before the service begins. Prices may be fixed, hourly, or based on a combination of labour, mileage, waiting time, parking, congestion, tolls, congestion charges, and other agreed expenses. Unless stated otherwise, any estimate is provided in good faith on the basis of the information supplied and may be adjusted if the job scope changes.

Payment is due in full on completion of the service unless we have agreed a different arrangement in writing in advance. We may require a deposit or advance payment to secure a booking, particularly for larger jobs, peak periods, repeat commercial work, or where a cancellation would cause significant loss. Deposits are normally non-refundable unless stated otherwise or unless we cancel the booking without lawful reason.

Accepted payment methods may include bank transfer, card payment, cash, or other methods specified at the time of booking. If a payment is declined, reversed, or not received when due, we may suspend or refuse further services until the account is settled. The customer remains responsible for any reasonable costs incurred in recovering overdue sums, including administrative costs and any lawful fees associated with debt recovery.

Cancellations, Rescheduling, and Waiting Time

You may request to cancel or reschedule a booking, but the amount refundable will depend on the notice given and whether costs have already been incurred. Where reasonable notice is provided, we will aim to offer an alternative date or return any refundable amount after deducting non-recoverable expenses. If a booking is cancelled at short notice, or if the vehicle and crew have already been dispatched, we may charge a cancellation fee to cover time, fuel, and lost availability.

If you are not ready at the agreed time, or if the move cannot proceed because access is blocked, permissions are missing, or the recipient is unavailable, we may wait for a reasonable period. After that point, we may treat the job as cancelled by the customer or continue only if the delay can be accommodated. Waiting time, reattempts, and return journeys may be charged where the delay is outside our control.

We also reserve the right to cancel or postpone a booking if we believe that weather, traffic disruption, breakdown, unsafe access, hazardous goods, or any other event beyond our reasonable control makes the job impractical or unsafe. In such circumstances, we will use reasonable efforts to notify you promptly and to rearrange the service where possible. We shall not be liable for losses caused by a cancellation or delay arising from events outside our reasonable control.

Liability and Customer Responsibilities

We take reasonable care when loading, transporting, and unloading goods. However, the customer remains responsible for ensuring that items are suitably packed, secured, labelled, and fit for transport unless we have expressly agreed to provide packing services. Fragile, loose, valuable, or poorly packaged items are carried at the customer’s risk, and we recommend that the customer arranges insurance where appropriate.

The customer must ensure that all goods handed to us are lawful to transport and do not include prohibited or dangerous items unless we have specifically agreed in writing and the transport complies with applicable law. We do not accept responsibility for hidden defects, pre-existing damage, inadequate packaging, wear and tear, or damage caused by the inherent condition of the item. The customer should inspect items before and after the move wherever practical.

Man With A Van Hammersmith will not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential damage arising from the service, except where such exclusion is not permitted by law. Our liability for direct loss or damage caused by our negligence shall be limited to the reasonable repair value, replacement value, or declared value of the affected item, whichever is lower and subject to any applicable insurance terms.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide supporting details. Claims may be rejected where the customer has failed to allow inspection, has not reported the issue promptly, or has not provided evidence of the alleged loss.

Waste, Disposal, and Environmental Compliance

Where the service includes collection, disposal, or removal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste regulations. Waste transfer must only be undertaken where it is lawful to do so and where the customer has provided accurate information about the nature of the materials. The customer must not request disposal of hazardous, clinical, contaminated, or controlled waste unless this has been clearly disclosed and specifically agreed in advance.

We may refuse to transport or dispose of any item that we reasonably believe could breach waste law, licensing conditions, or safety rules. The customer remains responsible for the correct classification of waste and for any misdescription of items handed over for disposal. If a customer misrepresents waste, they may be liable for all resulting costs, penalties, claims, or losses, including any costs arising from improper handling or unlawful disposal.

Where required, waste documentation, disposal notes, or other lawful records may be created and retained to support compliance. The customer agrees to cooperate with reasonable requests for information needed to meet legal obligations. Any reusable, recyclable, or scrap materials may be handled in a manner consistent with environmental requirements and lawful business practices. We do not permit fly-tipping, illegal dumping, or disposal methods that conflict with local authority, environmental, or national regulations.

Access, Safety, and Delivery Conditions

The customer is responsible for providing safe access to the property, including suitable parking arrangements, entry instructions, lift availability, and any permissions required for loading or unloading. If access is limited, restricted, or unsafe, we may refuse to proceed until the situation is corrected. Any extra labour required because of poor access, long carries, stairs, or delayed entry may result in additional charges.

We may decline to move items that are excessively heavy, unstable, damaged, or likely to cause injury or property damage unless the customer agrees to proceed at their own risk and the task is reasonably safe. Our team may decide how best to load and secure items in the vehicle, and we may refuse instructions that would create a risk to people, property, or lawful compliance. We are entitled to stop work if conditions become unsafe.

Delivery times are estimates only and may be affected by traffic, loading issues, weather, route changes, or other operational circumstances. Where a delivery must be left in a secure place or handed to a third party, the customer must ensure that the arrangement is lawful and appropriate. Responsibility for the goods may pass upon delivery to the agreed recipient or location, provided the delivery has been carried out in accordance with the booking instructions.

Claims, Complaints, and Insurance

If something goes wrong, you should notify us promptly with clear details so that the matter can be reviewed. Where appropriate, we may request photographs, a written description, proof of value, and any relevant documents. Late notification may make it difficult to investigate a claim fairly and may reduce or remove any available remedy.

We may rely on any insurance policy arranged for the service, but the existence of insurance does not create rights beyond those set out in these terms or required by law. If a claim is accepted, the remedy may involve repair, replacement, or compensation up to the limit of liability described above. No claim will be assessed on the basis of sentimental value or special value unless this was declared and agreed in writing before the job commenced.

Any complaint about service quality, billing, or conduct should be raised as soon as possible so that it can be addressed efficiently. We aim to deal with concerns fairly and in good faith. However, if a dispute cannot be resolved informally, the matter will be handled in accordance with the governing law and jurisdiction set out below.

General Terms

We may update these Terms and Conditions from time to time to reflect operational changes, legal requirements, or service improvements. The version in force at the time of your booking will apply to that booking unless a newer version has been expressly accepted by both parties. If any clause is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

Nothing in these terms creates a partnership, employment relationship, or agency arrangement between us and the customer. You may not assign your rights or obligations under these terms without our written consent. We may assign or subcontract any part of the service where reasonably necessary, provided this does not materially reduce the quality of the agreed work.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By booking with Man With A Van Hammersmith, you agree that the service is supplied on these terms and that any dispute will be handled under this legal framework.