Privacy Policy

Man With a Van Hammersmith Privacy Policy

This Privacy Policy explains how Man With a Van Hammersmith collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Hammersmith area. It also sets out your rights under the UK General Data Protection Regulation GDPR and the Data Protection Act 2018. This Privacy Policy applies to all customers and users of Man With a Van Hammersmith services in our operating area.

Who We Are

Man With a Van Hammersmith is a local removals and transport service provider operating in and around the Hammersmith area. For the purposes of data protection law, we act as the data controller for the personal data we process in connection with providing our services to you.

Personal Data We Collect

We collect and process different types of personal data about you, depending on how you interact with us and which services you use. The categories of data we may collect include:

Contact details: name, address, service addresses for collection and delivery, and similar details you provide to arrange or enquire about a service.

Communication details: information you provide when you contact us to request a quote, make a booking, change or cancel a booking, or ask a question about our services.

Service details: information about your move or transport request, including dates and times, type of property or premises, estimated size or volume of items, access information such as floor level or parking restrictions, and any special instructions.

Payment related information: details necessary to process your payment, such as transaction amounts and payment method type. We do not store full payment card details when using secure third party payment processors.

Technical and usage data: limited technical information related to how you interact with our website or online booking tools, such as your IP address, browser type, and pages visited, where this is collected through standard website technologies.

Feedback and reviews: information you provide as feedback or reviews about our services, including any comments or ratings you choose to submit.

How We Collect Your Data

We collect personal data directly from you when you:

Request a quote or make an enquiry about our services.

Make a booking or enter into a contract with us.

Communicate with us by phone, in person, in writing, or through online forms.

Use our website or any online booking or contact forms.

Provide feedback, reviews, or other comments about our services.

We may also receive limited personal data about you from third parties where this is necessary to provide our services, such as when another person books a service on your behalf and provides your details as the contact or service address.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. The lawful bases we rely on include:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, deliver your move or transport service, and manage payments and invoices.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This includes managing our business, improving our services, responding to enquiries, keeping appropriate business records, and protecting our legal rights.

Legal obligations: We may process your data where needed to comply with legal or regulatory requirements, such as record keeping for tax or accounting purposes.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication if required by law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, respond to enquiries, and help you choose the most appropriate service.

To confirm, manage, and carry out your booking, including planning routes, scheduling drivers, and delivering your items to the agreed location.

To manage payments, issue invoices, and handle any queries or issues related to billing.

To communicate with you about your booking, including confirmations, reminders, and updates on any changes or delays.

To manage customer relationships, including handling complaints, feedback, and service improvement initiatives.

To maintain business and financial records, support internal administration, and meet our legal and regulatory obligations.

To protect our business, staff, and customers, including the prevention and detection of fraud or abuse.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy and always in accordance with data protection law.

We may share data with:

Service providers and data processors: These include payment processors, IT and system support providers, website hosting providers, and other companies that help us operate our business and deliver services. These third parties only process your data on our instructions and are required to implement appropriate security measures.

Professional advisers: Such as accountants, insurers, or legal advisers, where this is necessary for the management of our business or to handle legal matters.

Public authorities: Where we are required to do so by law, regulation, or court order, or to cooperate with law enforcement or other regulators.

Where data is shared with processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data in line with GDPR requirements.

International Transfers

Our core operations are based in the United Kingdom, and we aim to keep personal data within the UK or the European Economic Area where reasonably possible. If we use service providers that process data outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data to the required legal standard.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general, we may keep basic customer and transaction information for a number of years after you last used our services, to comply with tax and accounting rules and to be able to respond to queries or disputes. Information that is no longer needed will be securely deleted, anonymised, or otherwise removed from our systems.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for their role, using secure systems for storing and handling data, and keeping our data protection practices under review.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

Right of access: You can request confirmation that we process your personal data and ask for a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no lawful reason to keep it.

Right to restrict processing: You can request that we restrict the processing of your personal data in certain cases, for example while we are reviewing a request for rectification.

Right to object: You may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to request that it is transferred to another controller, where technically feasible.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.