Terms and Conditions

Man With a Van Hammersmith Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hammersmith provides removal, collection, delivery and related services within the United Kingdom. By placing a booking, using our services, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual, business, or organisation that books or uses our services.

Services means any removal, transport, delivery, collection, loading, unloading, packing, storage assistance, or related work provided by Man With a Van Hammersmith.

Goods means all items, belongings, furniture, boxes, equipment and other property handled or transported by us on behalf of the Customer.

Vehicle means the van or other transport operated by or on behalf of Man With a Van Hammersmith.

Contract means the agreement between Man With a Van Hammersmith and the Customer, comprising these Terms and Conditions and the booking confirmation.

2. Scope of Services

Man With a Van Hammersmith provides local and regional removal and transport services, including house and flat moves, office and small business moves, student moves, and item collection and delivery.

We will provide the Services with reasonable care and skill, using suitable vehicles and personnel for the work agreed at the time of booking.

Any description of the Services given verbally or in writing is for general guidance only and does not form part of the Contract unless explicitly agreed in writing.

3. Booking Process

All bookings must be made by an adult with the authority to enter into a binding agreement. Bookings can be made through our online form, booking system, or by direct written confirmation such as a message or letter.

To provide an accurate quotation, you must supply complete and truthful information, including but not limited to:

The collection and delivery addresses.

Details of parking and access at all relevant locations, including any restrictions, floor levels and lift access.

An accurate list or description of the Goods to be moved, including any unusually heavy, fragile, or valuable items.

Any special handling requirements or timing constraints.

A booking is only confirmed when we expressly accept it and provide you with a booking confirmation, which may be sent electronically or in writing. Until confirmed, we reserve the right to decline or amend any requested booking.

The Customer is responsible for checking the booking confirmation and ensuring all details, including date, time, addresses and service description, are correct. Any discrepancies must be notified as soon as possible.

4. Quotations and Pricing

Quotations are based on the information you provide at the time of enquiry. They may be given as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.

We reserve the right to amend the quotation or charge additional fees if:

The information provided by you was inaccurate or incomplete.

Additional Goods or services are requested that were not originally disclosed.

There are unexpected access issues, such as long carrying distances, additional floors, restricted vehicle access, or waiting time caused by keys, paperwork or other delays beyond our control.

Extra charges may apply for work carried out outside normal working hours, for additional staff or vehicles, for dismantling and reassembly, and for long-distance travel or congestion charges.

5. Payments and Charges

Payment terms will be stated at the time of booking and in the booking confirmation. Unless otherwise agreed, the following apply:

A deposit may be required to secure your booking.

Any balance is payable on completion of the work or as otherwise specified in your booking confirmation.

Payment methods will be specified at the time of booking. The Customer is responsible for ensuring that cleared funds are available when due.

If payment is not received when due, we reserve the right to:

Suspend or cancel the Services.

Charge reasonable interest and administrative fees on overdue sums.

Retain possession of any Goods in our custody until payment is received in full, subject to our statutory rights.

6. Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as reasonably possible.

We may apply cancellation charges as follows, unless otherwise stated in your booking confirmation:

Cancellation more than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refundable at our discretion.

Cancellation between 48 hours and 7 days before the scheduled service date: a cancellation fee of up to 50 percent of the agreed price may be charged.

Cancellation within 48 hours of the scheduled service time or failure to be present when we arrive: up to 100 percent of the agreed price may be charged.

Where you request changes to the date, time, or nature of the Services, we will try to accommodate these, but cannot guarantee availability. Amendments may result in changes to the quoted price.

We reserve the right to cancel or reschedule the Services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, we will seek to rearrange the Services at a mutually convenient time. Our liability will be limited to sums already paid for the affected Services.

7. Customer Responsibilities

You are responsible for:

Ensuring adequate access and parking at all collection and delivery locations. Any necessary permits or permissions must be arranged in advance by you. Parking fines incurred due to the unavailability of lawful parking may be charged to you.

Ensuring that Goods are properly packed and ready to be moved unless you have booked a packing service.

Securing or disconnecting appliances, removing fixtures and fittings, and ensuring that fragile items are suitably protected.

Supervising the move, or appointing a responsible adult to do so, and checking the premises and Vehicle before departure to ensure that nothing has been left behind.

You must not ask our staff to carry out any illegal or unsafe activity, or to move any items that we have indicated we will not carry.

8. Items We Do Not Carry

For safety and legal reasons, we do not carry certain items, including but not limited to:

Illegal goods, stolen property or items acquired unlawfully.

Explosives, weapons, ammunition, or flammable or hazardous materials such as petrol, gas cylinders, chemicals or asbestos.

Perishable goods that require controlled temperatures or may deteriorate during transit.

Animals, pets, plants or other living organisms.

Items of exceptional value, such as jewellery, cash, precious metals, important documents, antiques or fine art, unless expressly agreed in writing in advance.

If we discover that prohibited items are being moved without our prior consent, we may refuse to transport them and may terminate the Services immediately without refund.

9. Waste Regulations and Disposal

Man With a Van Hammersmith operates in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and will only transport waste or unwanted items to licensed facilities in compliance with applicable laws.

The Customer is responsible for notifying us in advance if any Goods are to be disposed of or taken to a recycling or waste facility.

We will not remove or transport hazardous waste or items that breach waste carrier regulations. You must not dispose of waste through our Services in a way that breaches local authority rules or national legislation.

Additional charges may apply for the removal and lawful disposal of unwanted items, bulky waste, or items requiring special handling.

10. Liability and Insurance

We will take reasonable care in handling and transporting your Goods. However, our liability is limited as set out below.

We are not liable for:

Loss or damage arising from your failure to properly pack or protect Goods.

Damage to items made of pressboard, chipboard or similar materials, or items that are already defective or poorly assembled.

Damage caused by the dismantling or reassembly of furniture or fittings, unless we have been negligent.

Loss or damage where Goods are moved against our advice or where we reasonably believe the move to be unsafe.

Any indirect or consequential loss, loss of profits, loss of opportunity, or emotional distress.

Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a fair replacement value of the affected items, subject to a reasonable overall limit per job. Specific liability limits, where applicable, will be provided on request.

You should arrange your own insurance cover for high-value or particularly fragile items, or for wider relocation risks such as delays, lost keys, or rental penalties.

We will not be liable for delays or failure to perform the Services where such delays or failures result from circumstances beyond our reasonable control, including but not limited to traffic conditions, accidents, breakdowns, extreme weather, industrial action, or acts of third parties.

11. Claims and Complaints

Any visible damage or loss must be reported to our team as soon as it is discovered and, in any event, before our staff leave the final delivery address wherever reasonably possible.

Any complaint or claim relating to the Services must be submitted to us in writing within a reasonable time, providing full details and supporting evidence. This allows us to investigate the matter properly.

Failure to notify us within a reasonable time may affect our ability to investigate or to resolve your claim, and may reduce or extinguish any liability we may have.

12. Access, Property Damage and Parking

We will take reasonable care to avoid damage to property, including walls, floors, doors and fixtures. However, you must ensure that access ways are clear and that any delicate surfaces are suitably protected.

We are not responsible for normal wear and tear, minor scuffs or marks that may occur as a result of moving large or heavy items through tight spaces, provided we act with reasonable care.

Where parking restrictions apply, you must arrange suitable permits or authorisations. If lawful parking cannot be found close to the premises, we may have to carry Goods over longer distances or up additional floors, which may result in increased time and charges.

You will be responsible for any parking charges, fines or penalties incurred where you have not provided adequate parking arrangements or accurate information regarding restrictions.

13. Health and Safety

We reserve the right to refuse to move any item that we consider unsafe or beyond the reasonable lifting capability of our team or equipment.

Our staff must not be asked to work in unsafe conditions, including but not limited to unlit areas, hazardous environments, or premises that present a risk of injury or ill health.

If we reasonably consider that continuing the work would pose a safety risk, we may suspend or terminate the Services. In such cases, you may still be liable for charges incurred up to that point.

14. Data Protection and Privacy

We will collect and use personal information about you only as necessary to provide the Services, manage bookings, and handle payments and customer communications.

Your details will be handled in accordance with applicable UK data protection laws. We will not sell your personal information to third parties. We may share details with trusted partners or subcontractors where necessary to fulfil your booking or comply with legal obligations.

15. Subcontracting

We may, at our discretion, use subcontractors or third-party service providers to carry out all or part of the Services. In such cases, we will remain responsible for ensuring that the Services are performed with reasonable care and skill, in line with these Terms and Conditions.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

Any variation to these Terms and Conditions will only be valid if expressly agreed in writing by us.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Services provided by Man With a Van Hammersmith, shall be governed by and construed in accordance with the laws of England and Wales.

You and Man With a Van Hammersmith agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether in contract, tort or otherwise.

By confirming a booking or using our Services, you acknowledge that you have read, understood and agree to these Terms and Conditions.